ADGA CUSTOMER SERVICE SURVEY
(Survey responses are reviewed only by ADGA Association Manager.)
1) How frequently do you contact ADGA?
Weekly
Bi-Weekly
Monthly
Occasionally
Rarely
2) For which of the following services do you most often contact ADGA?
Registrations
Shows
Performance Programs
Purchase of Goods
3) Please rate the promptness and courtesy in handling your request.
Excellent
Very Good
Satisfactory
Needs Improvement
4) Please rate the knowledge and efficiency in handling your request.
Excellent
Very Good
Satisfactory
Needs Improvement
5) Overall, how would you rate our customer service?
Excellent
Very Good
Satisfactory
Needs Improvement
6) Date of Service?
7) Approximate Time of Service?
8 am
9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm
other
8) Method of Assistance?
Phone
Fax
Mail
Email
Website
Office Visit
9) Name of ADGA Representative who assisted you?
Kit Nevin
Leesa Earley
Lisa Shepard
Myra Branch
Natosha Craig
Pat Street
Paula Hughes
Penny Albert
Shirley McKenzie
Other/Unknown
10) Do you have any comments you would like to add about the service you received or that you feel could improve our service?
11) Your Name? (optional)